At Smart Publications, we strive to provide our customers with a smooth and reliable shopping experience. We understand that sometimes you may need to cancel an order or request a refund. Our cancellation and refund policy is outlined below.
1. Order Cancellation
Cancellation requests will generally be considered if they are made within 7 days of placing the order.
However, cancellation may not be possible once the order has been processed, packed, shipped, or handed over to the delivery partner.
If the order has already been dispatched, the customer may need to receive the product and follow the applicable return/refund process.
2. Damaged or Defective Products
If you receive a damaged, defective, or incorrect product, please contact our Customer Service team within 7 days of receiving the order.
Customers may be required to provide photographs or other relevant details to help us verify the issue.
After reviewing the complaint, Smart Publications will determine the appropriate resolution, which may include a replacement or refund, subject to product availability and verification.
3. Product Not as Described
If the product received is significantly different from the product description or images displayed on our website, please notify our Customer Service team within 7 days of delivery.
Our team will review the complaint and, where applicable, arrange a suitable resolution.
4. Products with Manufacturer Warranty
For products covered by a manufacturer’s warranty, warranty-related issues should generally be addressed directly with the respective manufacturer or authorized service provider.
Smart Publications may assist customers in providing relevant purchase or order details where required.
5. Refund Processing
Once a refund is approved, it will generally be processed within 3–5 business days.
The actual time taken for the refund to reflect in your account may vary depending on your bank, card issuer, payment gateway, or other payment service provider.
6. How to Contact Us
For cancellation, return, replacement, or refund-related queries, please contact our Customer Service team with your order number and relevant details. Our team will review your request and assist you accordingly.
Smart Publications reserves the right to review and determine the eligibility of cancellation, return, replacement, and refund requests based on the circumstances of each order.
